Covid Information for Clients

COVID 19 PROCEDURES JULY 2020 - CLIENT INFORMATION
Hello again! St Judes is open for pre-booked appointments only.

Our Podiatry service is very much up and running with the full team back in clinic.  We are following strict health profession and government guidelines and all clients need to complete a medical and Covid-19 screening questionnaire before they can attend.

Physiotherapy - the industry guidelines differ slightly and are being updated daily. We may be able to offer you a face to face appointment, and certainly a virtual one, but again you will need to complete a medical questionnaire and a physio will need to speak to you first before any booking can be confirmed.  See more about our virtual consultations here.

Pilates - our Pilates classes are currently being taught virtually by Moira via Zoom but the content is the same - see our Pilates page for details.

We are currently operating a reduced timetable so it may take us a little longer than usual to get back to you so please bear with us.

Here is some information on how St Judes is helping to safeguard both our clients and our staff’s health during this pandemic.

Staff Health – our staff are subject to screening protocols for signs and symptoms of COVID 19. Should staff be suspected of having COVID 19, they will be asked to self-isolate and to take a COVID test to determine the correct procedure for managing their health and whether they can return to the clinic or need to continue to self-isolate.  All staff are following our Infection Control Policy (ICP) and you will see this evidenced in the sanitisation procedures implemented and their use of PPE.  If you would like to see a copy of our ICP, please ask.

Patient Procedures - patients will undergo an initial screening procedure prior to admittance into the clinic, as a result of this, it may be felt necessary to have a further discussion with one of our clinicians before a decision on attendance or not can be reached.  We are open for both Podiatry and Physiotherapy services.  However, there is a “virtual first” approach for both.

In the case of a Podiatry requirement, you will be asked to undergo a screening process and to complete a form regarding your general health and to screen for COVID 19 symptoms.  If the benefits to proceeding outweigh the risks to your treatment going ahead, you will be offered an appointment at the clinic. The Podiatrists are following their regulatory body guidelines and government guidelines as to who can and cannot attend the clinic for treatment.

For Physiotherapy patients, you will be offered an initial video consultation or telephone consultation or other media platform, where this is not possible (see our benefits of video consultation), you will be assessed, diagnosed and receive advice and/or exercises, as is found appropriate and this will be sent to you.  If it becomes necessary to offer you a face to face appointment, there will be a further screening process related to COVID 19 and your suitability for face to face treatment, which will have included risk assessment, will be evaluated.  Again, regulatory body guidelines will be followed.  Please note you may be advised that only further remote consultation is considered the best approach for you currently, or you may be advised to seek further help from your GP or other health service provision instead of attending the clinic. This will be largely dependent on whether you are considered to be in a high risk or vulnerable category.

Please arrive promptly for your appointment (but not more than 5 minutes early.). Once in the clinic, you will be asked to view our symptom checker once more and confirm that you are in suitable health to proceed with your treatment.  Your temperature will be taken using a no contact thermometer. You are asked to provide your own mask or face covering and use the hand sanitiser provided at the entrance, before taking your seat in the appropriate waiting room.  Hand sanitisers are available throughout the clinic to encourage hand decontamination practice as needed.

We also ask that only the patient requiring assessment or treatment attends the clinic. Individuals requiring care support are requested to let us know prior to attending, so that we can facilitate this.  Appointments are interspaced with a 15 minute gap in order to minimise cross contamination and allow time for disinfection. We ask that following your appointment, you exit the treatment room promptly to facilitate this.  To minimise contact within the clinic, there is an entry and exit system in place. You will also be asked for full payment prior to your appointment over the phone and any follow up appointments will be made remotely from the front desk.

NB. You must keep us updated as necessary as to the state of your health and cancel your appointment should you develop any potential COVID symptoms before your appointment (see symptom checker).
If you have been in direct contact with anyone who could be infected OR if you or someone you have been in contact with or has returned from any affected country in the past 14 days, please reschedule your appointment.


Coronavirus is most easily spread through close contact with a contaminated person. The most likely mechanism is through respiratory droplets produced when an infected person coughs or sneezes. However, the virus is known to survive on various surfaces for up to 72 hours.  It is likely that a person may be contagious even when they display no symptoms of COVID 19.

It is impossible for us to guarantee that St Judes Clinic is entirely free of coronavirus, but as you can see, we are doing everything possible to minimise the risk to you.  Ultimately, we are doing all that we reasonably can to minimise risk whilst remaining open. However, we cannot eliminate risk, especially as COVID 19 can be spread by those showing no symptoms.

Finally, you must be aware that we may have to share your personal information, including medical records, if requested, to help deal with the COVID 19 pandemic. Please be assured that we will only share information and health data that is necessary to meet yours and public health needs. You will be asked to agree to this on your consent form.

Thank you for your help in ensuring that our new rules are adhered to for the sake of your safety and safety of our staff.  We look forward to being able to help you get back on track again. 
                                         
Moira D’Arcy Grad Dip Phys MCSP
Practice Principal & Physiotherapist