Frequently Asked Questions


The following information should help explain what you can expect from your first visit to St Judes and a few frequently asked questions.

What is Physiotherapy?
Physiotherapy is the careful assessment, treatment and management of your body to help the joints, muscles and nerves function to their full potential.  Chartered Physiotherapists use a wide range of specialist skills including manipulation, mobilisation, massage, acupuncture as well as exercise therapy, to reduce pain and stiffness. Electrotherapy techniques, such as ultrasound are sometimes used to speed up the body's ability to repair damaged tissues.  We may also suggest biomechanical analysis by our Podiatrist or Pilates exercises.

What can you treat?

  • Back and neck pain/stiffness eg sciatica & whiplash
  • Joint pain/stiffness & strains eg ankle and wrist sprains and frozen shoulder
  • Post-surgery/fracture rehab eg following hip and knee replacements, ACL reconstruction, spinal or shoulder surgery
  • Arthritic & chronic pain conditions eg Osteoarthritis, Rheumatoid Arthritis, Osteoporosis
  • Sports Injuries eg heel pain, golfer’s elbow, tennis elbow and runner’s knee 
  • Ligament/muscle sprains & strains
  • Repetitive strain & work-related injuries eg lifting and carrying
  • Posture related problems eg pain and numbness in arm/wrist/fingers/neck
  • Women’s health & pregnancy care eg symphysis pubis dysfunction (pelvic girdle pain), rectus diastasis, prolapse or continence problems

This list is not exhaustive, so please do not hesitate to call us to discuss your needs.

Our specialist neurological physiotherapist can also treat a wide range of conditions such as stroke, Multiple Sclerosis, vestibular dysfunction, head injury and Parkinson’s.

Are your Physiotherapists qualified?
Yes all our experinced Physiotherapists are members of the Chartered Society of Physiotherapists and are registered with the Health & Care Professions Council. Additionally many specialise in certain areas such as: Pilates, Sports Injuries & Development, Women’s Health and Acupuncture.

What happens on my first visit?
On arrival: Please arrive at the time of your appointment or just a few minutes before, unaccompanied, wearing a mask (unless you have told us otherwise).  You will have your temperature checked on arrival and asked to sanitise your hands on the antibac gel provided.  You will then go into your treatment and at the end of the session exit from the rear door.

What should I wear?
Please wear loose clothing. Please bring shorts with you (if we are treating lower limbs or lower back) and underwear you're comfortable to be treated in. Every effort is made to make you feel comfortable during your treatment.

What should I bring?
If you have any GP/Consultant letters or X-rays please bring these with you. The assessment: During your assessment you will be asked about your day-to-day activities and any medication you are taking. The physiotherapist will go through some general health questions with you and then go on to find out more information about why you have come to physiotherapy, what your symptoms feel like and what makes it better and worse. This will give the physiotherapist the information needed to examine you. The physiotherapist will then explain what they think the problem is, how you can manage your symptoms and overcome your problems. This is likely to include a home exercise programme which is a very important part of your recovery.

How many treatments will I need?
There is no pre-determined number of treatments for a specific condition as everyone is different and heals at different rates. However following your initial assessment, your physiotherapist will discuss and agree a treatment plan with you. Research tells us that to get the most from Physiotherapy, the greater the effort you put in, the quicker the results are achieved.

How do I Pay?
You will be asked to pay the treatment cost on booking your appointment that way we can limit time in the corridors and at the reception desk.  You can pay for your treatment by card over the telephone or by BACS bank transfer. Please note we do not accept American Express.

Insured patients only: If you are claiming on your private health insurance for this appointment please bring with you your company details, membership and claim numbers and details of your authorisation limits. Without these details we cannot invoice your insurance company and you will be asked to pay yourself. We also require your credit card details in the event of a shortfall from your insurance cover or for non- payment of missed appointment charges. Our policy for this is explained fully on your consent form.

Where is the clinic located?
St Judes Clinic is at 26 Lake Street, Leighton Buzzard, LU7 1RX. We are opposite a petrol garage and on the corner of Duncombe Drive. Click here to see a map.

Parking: St Judes is a short distance across the road and zebra crossing from Morrisons Supermarket. Alternatively, there are pay and display car parks at the Library and at Lake Street near the Fire Station. Parking in the parking bays in Lake Street is free after 6pm or if you have a disabled badge there is free parking outside the library or in the car park.

Changing an appointment: Please notify us if you are unable to keep this or any future appointments. Please Note: A cancellation fee will be charged unless 24 hours’ notice is given. We offer a telephone reminder service and send automated text and email reminders (when you give us permission to do so, these are usually 48 hours in advance of your appointment.)

Finally if you have any other questions please give us a call or email.

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